Irvine, California · Mon–Fri, 8 a.m.–5 p.m. Pacific

Call (833) 901-6649info@demakistech.com

Managed IT

Managed IT for offices of 10 to 75 people

One monthly plan covers the day-to-day work of running your IT. We keep computers patched and watched, answer your staff's questions, run Microsoft 365, and come on site when a problem needs hands.

Request a quote Call (833) 901-6649

Two plans

Essentials

For offices that want the basics done properly.

  • Monitoring and patching for every computer
  • Endpoint detection and response (EDR) on every device
  • Microsoft 365 administration: users, licences, mailboxes, sharing and security settings
  • Help desk by phone and email during business hours
  • A monthly report on the health of your systems
  • On-site visits when you need them, billed at your plan's rate
  • The security baseline as the starting point. Any control this plan does not include, such as backup, is quoted as an add-on or declined in writing

Complete

The plan we recommend

For offices that want their IT handled.

  • Everything in Essentials
  • The full seven-control security baseline, included
  • Remote support during business hours, with no per-ticket or per-hour charges
  • An included allowance of on-site time each quarter, then on-site visits at a reduced plan rate
  • Backup for computers and Microsoft 365, with restores tested
  • Email security filtering
  • Multi-factor sign-in and Conditional Access, set up and managed
  • A password manager for your staff
  • A quarterly review and a written IT plan for the year ahead

How pricing works

Plans are priced per user per month, with a monthly minimum. We quote after a short call and a look at your setup, so the number fits your office and not a template.

Microsoft 365, handled

We set up and look after your Microsoft 365: new starters and leavers, mailboxes, shared files, licences, and the security settings that matter most. You buy Microsoft 365 licences directly from Microsoft, at Microsoft's price, and we administer them for you.

Support hours, stated plainly

Support runs Monday to Friday, 8 a.m. to 5 p.m. Pacific Time. Your agreement lists response targets for each priority, from "the whole office is down" to "a new starter needs a laptop."

Outside business hours, urgent issues are handled on a best-effort basis and billed separately. We would rather tell you that now than promise round-the-clock cover and miss it.

What onboarding looks like

  1. Discovery.

    We map your users, devices, accounts, software and vendors.

  2. Named access, not shared passwords.

    We use a named administrator account with multi-factor sign-in, or Microsoft's delegated access where it is available, instead of a shared admin password. Where a vendor offers no named login, that credential goes into an encrypted vault.

  3. Tools in place.

    Monitoring, patching and endpoint protection go onto every computer.

  4. Backups on and tested.

    Backups start, and we restore something to prove they work.

  5. Microsoft 365 tightened.

    Multi-factor sign-in, sign-in policies, email authentication and admin rights are cut back to what is needed.

  6. Everything written down.

    You get documentation of your sites, devices, accounts and vendors.

  7. A first review at 90 days.

    We go through what we found, what we fixed and what comes next.

Common questions

Can you work alongside our in-house IT person?

Yes, for offices with their own IT person, usually 50 people or more. In a co-managed setup, your IT person keeps the work they like doing, and we take the monitoring, patching, security baseline and overflow.

We're outside Orange County. Can you still help?

Managed plans are for offices within about an hour of Irvine, so on-site support stays practical. Project work and on-site visits further away can be arranged.

What if we don't want one of the security controls?

That is your call. We explain the risk, and we record the decision in writing so everyone knows where it sits.

Do you replace our software vendors?

No. We work with your line-of-business vendors, keep their contacts on file, and deal with them for you when something breaks.

Get a quote for your office

Tell us how many people you have and what you use today. We reply during business hours.

Request a quote Call (833) 901-6649